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IVA Integrity Score

A unique independent impartial score evidencing the likelihood of the IVA completing and delivering a good outcome for the Consumer. Available to IP firms who wish to evidence that they are proposing viable IVAs. Available to Creditors (via their voting agent) who wish to evidence they are putting the Customer at the centre of their decision on whether to approve or decline an IVA proposal.

IVA / DMP Portfolio assurance review

Designed for Creditors and Debt Buyers

A detailed review of our clients IVA and DMP portfolios to identify any areas of concern/risk in relation to Compliance with a particular focus on Consumer Duty. The Review produces a detailed plan of action to address these areas enabling clients to both demonstrate their commitment to addressing those issues in a structured way and prioritise their resources appropriately.

IVA /DMP Product assurance review

Designed for Debt Advisors and IP firms

A detailed review of our clients IVA and DMP portfolios and processes supporting these to identify any areas of concern / risk in relation to Compliance. with a particular focus on Consumer Duty.  The Review produces a detailed plan of action to address these areas enabling clints to both demonstrate their commitment to addressing those issues in a structured way and prioritise their resources appropriately.

Consumer Duty training

The FCA expects not only that the Firms understand their obligations under the new Consumer Duty but that duty is embedded within the organisation. We are able to offer comprehensive training across your organisation to achieve this and enable you to demonstrate your commitment to this key objective for the FCA.

FCA application and response Support Services

From time to time every FCA Regulated firm will need to make important applications to the FCA. Ensuring these are well prepared and address known areas of concern greatly enhances the prospect and speed of approval. At Consumer Duty Services we have a wealth of experience dealing with such applications and have helped our clients secure approval for some of the most challenging applications. 

Despite a firm's best endeavours sometimes things go wrong or the FCA start an investigation and the firm needs help and guidance in how best to deal with the situation. Consumer Duty Services has a wealth of experience helping our clients with their interactions with the regulator and helping them secure a positive outcome.

Consumer Duty Champion Services

Each Firm is required to have a consumer duty Champion to oversee the firm's delivery of the Duty. This is a new and very challenging role created by the FCA as part of their oversight requirements. We are able to provide this service on a consultancy basis adding real value to your business. For those who have outsourced this role, we offer support services to the firms Consumer Duty Champion in this new and challenging role.

Technology Partnerships

We are passionate about the role Technology has to play in delivering good consumer outcomes. We champion a number of best in class, innovative solutions. Help our clients identify how technology can help them deliver better outcomes for their clients and better returns for their business.